Questions & Answers
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Please browse below questions which are frequently asked and their corresponding answers. Please note that we also offer a full support section with a technical knowledge base, Just contact us direcly : Email : [email protected]
While the vast majority of items do arrive on time, there are occasional postage delays, especially at this time of the year. Invariably domestic orders will turn up within a couple of days, but if after normaly working days your item hasn’t arrived please email [email protected] We will begin a lost in post claim, and issue you with either a replacement or a refund immediately.
If you suspect your item is faulty please return it to us at your earliest convenience.
We recommend using a special delivery service so that the item is insured and trackable on it’s way back. Retain your receipt for postage and we will reimburse you for the cost if a manufacturing fault is confirmed. Alternatively, return your gear to us free of charge.
Our returns department is incredibly efficient and dedicated to resolving any and all issues as quickly as possible.
99% of refunds are processed on the day that the item is returned to us, but due to the seasonal period some refunds may take slightly longer to process. The returns department will process all refunds as quickly as possible. We ask for up to 14 working days for refunds to be processed. The Returns department cannot be reached via the phone, but if after 14 days you haven’t received your refund please contact us at [email protected]
What if I order a product/gear and I don’t like it?
We operate a full 30 days refund policy, where if you change your mind on any purchase you can return it to us within 30 days for a full refund. All we ask is that the watch is returned to us unworn.
Are batteries included in the watches?
Yes, brand new batteries are included in all Gears. These are fitted at the factory by the manufacturer – your watch is ready to wear as soon as you receive it.
Do you sell secondhand products?
No. We only sell 100% brand new goods.
Do you sell fake/replica watches?
No. All of our Gear are 100% genuine products, supplied to us directly from the manufacturer.
Do your products come in boxes?
Yes, all of our products come in the official box from the correct manufacturer, exactly as you would get if you were to purchase them in a high street retailer. An example picture of product packaging is listed on each product details page.
We do not sell loose, unboxed watches.
Do your products come with guarantees?
Yes, all of our watches come with the full international manufacturer’s guarantee with our official distributors stamp. You can purchase from us assured with the knowledge that your watch is fully guaranteed for the full period against workmanship faults.
Are these produts actually in stock?
At GearWearable, we stock all of our watches listed on this website So, unlike some of our competitors, we ship our watches directly from our stock so you can be assured of speedy delivery. We hold our stock in a high security warehouse, and our stock turnover is rapid – so you won’t receive an old gear with a half-dead battery.
Do you ship to BFPO addresses?
Yes, this is absolutely fine, and all of our prodcuts are with wordwide free shipping.
Can I pay by cheque?
We no longer accept cheques as payment.
How much is delivery?
Delivery is free of charge for all orders from worldwide. Delivery to international locations is calculated in the checkout.
What kind of packaging do you use to protect my products in transit?
For maximum protection, we use our own custom-cut cardboard boxes which snugly fit the boxes of all watch brands which we sell, filled with air bags or polystyrene. Also, we appreciate that the purchase of a watch is often intended as a gift, therefore all of our packaging is completely unbranded with no mention of Watch Shop on it.
“Perfect packaging and description.Very quick delivery. A pleasure thankyou”
“Amazingly fast delivery, and in perfect condition – full marks!”
“Excellent service.next day delivery. great packaging. Item received in great shape.Thanks ”
Do you have an email address?
Due to the large volumes of email which we receive, we do not use a direct email address. Instead, we use a database driven support system which you can access from www.gearwearable.com/contact-us
Can you deliver on a Sunday?
Unfortunately, we are unable to deliver on Sundays at this time.
What if my watch stops working?
In the event of your products having a problem, as an official dealer we can provide you with the full support that you require. As well as this, you also receive direct support from the manufacturer of the watch themselves, who usually offer a technical support helpline and guarantee center.
We provide you with full support after your purchase.
How long before I have to start to repay the loan?
GearWearable will write to you to confirm the date that your repayments will commence. The first payment is typically due 30 days following the date of delivery of your order.