Questions & Answers
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Please browse below questions which are frequently asked and their corresponding answers. Please note that we also offer a full support section with a technical knowledge base, Just contact us direcly : Email : email@example.com
While the vast majority of items do arrive on time, there are occasional postage delays, especially at this time of the year. Invariably domestic orders will turn up within a couple of days, but if after normaly working days your item hasn’t arrived please email firstname.lastname@example.org. We will begin a lost in post claim, and issue you with either a replacement or a refund immediately.
If you suspect your item is faulty please return it to us at your earliest convenience.
We recommend using a special delivery service so that the item is insured and trackable on it’s way back. Retain your receipt for postage and we will reimburse you for the cost if a manufacturing fault is confirmed. Alternatively, return your watch via your local Goldsmiths store free of charge.
Our returns department is incredibly efficient and dedicated to resolving any and all issues as quickly as possible.
99% of refunds are processed on the day that the item is returned to us, but due to the seasonal period some refunds may take slightly longer to process. The returns department will process all refunds as quickly as possible. We ask for up to 14 working days for refunds to be processed. The Returns department cannot be reached via the phone, but if after 14 days you haven’t received your refund please contact us at email@example.com
What if I order a watch and I don’t like it?
We operate a full 30 days refund policy, where if you change your mind on any purchase you can return it to us within 30 days for a full refund. All we ask is that the watch is returned to us unworn.
Are batteries included in the watches?
Yes, brand new batteries are included in all watches. These are fitted at the factory by the manufacturer – your watch is ready to wear as soon as you receive it.
Do you sell secondhand watches?
No. We only sell 100% brand new goods.
Do you sell fake/replica watches?
No. All of our watches are 100% genuine products, supplied to us directly from the manufacturer.
Do your watches come in boxes?
Yes, all of our watches come in the official box from the correct manufacturer, exactly as you would get if you were to purchase them in a high street retailer. An example picture of product packaging is listed on each product details page.
We do not sell loose, unboxed watches.
Do your watches come with guarantees?
Yes, all of our watches come with the full international manufacturer’s guarantee with our official distributors stamp. You can purchase from us assured with the knowledge that your watch is fully guaranteed for the full period against workmanship faults.
Are you an official supplier of these watches?
Yes. We are an official supplier for all of our watch brands. We do not obtain watches from the ‘grey market’ like some other internet websites. You should beware of buying from companies who are not official suppliers as they are unable to deal with the manufacturer directly and offer you the support you may need in the event of a problem, or obtain replacement parts. There has been an explosion of internet watch websites over the past few years, and it can be difficult to determine which are official and which aren’t. With Watch Shop, you are assured that we are approved dealers of every brand listed on this website.
Are these watches actually in stock?
At Watch Shop, we stock all of our watches listed on this website and we currently hold over 100,000 watches in stock. So, unlike some of our competitors, we ship our watches directly from our stock so you can be assured of speedy delivery. We hold our stock in a high security warehouse, and our stock turnover is rapid – so you won’t receive an old watch with a half-dead battery, or one that has been sitting on a jeweller’s shelves for years. Watch Shop dispatches nearly 100% of orders on time.
Do you ship to BFPO addresses?
Yes, this is absolutely fine, and all of our prodcuts are with wordwide free shipping.
Can I pay by cheque?
We no longer accept cheques as payment.
How much is delivery?
Delivery is free of charge for all orders from worldwide. Delivery to international locations is calculated in the checkout.
What kind of packaging do you use to protect my watch in transit?
For maximum protection, we use our own custom-cut cardboard boxes which snugly fit the boxes of all watch brands which we sell, filled with air bags or polystyrene. Also, we appreciate that the purchase of a watch is often intended as a gift, therefore all of our packaging is completely unbranded with no mention of Watch Shop on it.
“Perfect packaging and description.Very quick delivery. A pleasure thankyou”
“Amazingly fast delivery, and in perfect condition – full marks!”
“Excellent service.next day delivery. great packaging. Item received in great shape.Thanks ”
Can you deliver to work addresses?
Yes. You can choose to have your purchases delivered to an alternate work or residential addresses without a problem. Simply specify your chosen delivery address in the checkout.
Do you have an email address?
Due to the large volumes of email which we receive, we do not use a direct email address. Instead, we use a database driven support system which you can access from www.gearwearable.com/contact-us
Can you deliver on a Sunday?
Unfortunately, we are unable to deliver on Sundays at this time.
What if my watch stops working?
In the event of your watch having a problem, as an official dealer we can provide you with the full support that you require. As well as this, you also receive direct support from the manufacturer of the watch themselves, who usually offer a technical support helpline and guarantee center.
We provide you with full support after your purchase.
How long does it take to apply online?
Our online application form typically takes less than 3 minutes to complete. Your application is then instantly sent to the finance company and they will typically respond with their decision in around 10 seconds. Some applications may take longer to process. If for any reason we can’t give you an instant decision you will be notified on screen as part of the application process and also by e-mail, with a follow up e-mail as soon as a decision is confirmed.
the agreement without giving any reason before the end of 14 days (beginning with the day after the day on which the agreement is made or, if later, the date on which we will tell you that we have signed the agreement). If you wish to withdraw you must give the finance company notice in writing or by telephone or email. The name of your finance company will be clearly shown on your credit agreement . Please note that if you do give notice of withdrawal, you must repay the full amount of the credit without delay and in any event by no later than 30 days after giving notice of withdrawal. If you want to settle the loan after the 14 day cooling off period, you may do so but you will also have to pay interest accrued from the date the agreement was made until the date you repay it. If you wish to pay by debit card please telephone the finance company.
Yes. If your credit application is accepted, you will be required to pay a deposit online, using a credit or debit card. The amount of the deposit is shown in the credit summary (displayed on the top left hand side of the screen throughout the credit application form) and on the credit agreement itself.
How do I repay the loan
Your monthly repayments are collected by Direct Debit.
How much does the loan cost?
The total cost of the loan is shown on the finance agreement.
How long before I have to start to repay the loan?
Omni Capital Ltd will write to you to confirm the date that your repayments will commence. The first payment is typically due 30 days following the date of delivery of your order.
What APR will I be charged?
The APR is shown clearly on the credit summary (in the top right hand corner of the screen) throughout the credit application process. It is also shown clearly on the credit agreement itself.